|
KMID : 1002520190130020015
|
|
Korean Journal of Health Service Management
2019 Volume.13 No. 2 p.15 ~ p.25
|
|
|
Influence of the Satisfaction of Nursing Services on the Intention to Revisit in Caregivers of Patients in Comprehensive Nursing Care Units
|
|
Lee Sun-Ok
Kim Moon-Jeong
|
|
|
Abstract
|
|
|
Objectives: Guardians of patients have a great deal of influence on decision-making in the course of care in Korea. The purpose of this study was to explore the effect of nursing service satisfaction on hospital re-use intention in the guardians of patients admitted to comprehensive nursing care units.
Methods: The survey was conducted on 151 guardians of patients hospitalized in comprehensive nursing care units of two general hospitals for four months beginning in September 2017. The data were analyzed with descriptive statistics, t-tests, Pearson’s correlation coefficient, and multiple regression analyses using SPSS/Win 21 software.
Results: Nineteen percent of variance in hospital re-use intention was accounted for by reliability (t=3.31, p=.001), empathy (t=2.49, p=.014), and recommendations from others (t=2.49, p=.014). The explanatory power was significant (F=13.06, p<.001).
Conclusions: To promote hospital reuse, nurses need to improve the quality of their nursing services. Emphasis should be on reliability and empathy among nursing service components. It is also necessary to consider ways to encourage guardians who used hospitals to recommend them to their acquaintances.
|
|
|
KEYWORD
|
|
|
Quality of Nursing Service, Intention to Revisit, Caregivers, Comprehensive Nursing Care Unit
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|